Contact Support
Can't find what you need? Our team is here to help.
ckb@downloadbloom.app
We typically respond within 24 to 48 hours.
Browse Help Topics
Account & Profile
- Update your learning preferences
- Change your peak performance window
- Adjust coaching style
- Manage notification settings
- Delete your account and data
Subscription & Billing
- Cancel your subscription
- Restore your purchase on a new device
- Understand subscription plans
- Request a refund through Apple
- Switch between subscription plans
Training & Progress
- Understand your baseline score
- How progression works
- Tips for improving pattern recognition
- What mastery scores mean
- Interpreting your report
Technical Issues
- App crashing or freezing
- Progress not saving correctly
- Notifications not working
- Sound issues
- Performance on older devices
Privacy & Security
- What data does Bloom collect?
- How we use your information
- Request your data export
- Delete your personal data
- Third-party service providers
Quick Links
- Apple Refunds: Request a refund through Apple.
- Privacy Policy: How we protect your data.
- Terms of Service: Usage terms and conditions.
- Data Deletion: How to delete your account and data.
App Info
- Developer: EdTechAI Apps LLC
- Category: Education
- Compatibility: iOS 18.0 or later
- Support email: ckb@downloadbloom.app
Before Contacting Support
To help us resolve your issue faster, please include:
- Your device model (e.g., iPhone 15 Pro).
- Your iOS version (Settings, General, About).
- The Bloom app version.
- A detailed description of the issue.
- Screenshots if applicable.